Sunday, November 22, 2015

What would you like your adjuster to?


                                                                                                                       
 
By Robert Carper
I would like my adjuster to:

keep me informed

Multi-task to serve me better

Calls me back

Makes contacting them easy

Talks to me in laymen's terms

Explains every thing to me in a through manner

Makes me feel they are walking side by side with me

Cares about what I care about

Respects my time

Is in a good mood

Treats me the way they would want to be treated

Gives me a reason to stay with my company

Makes me want brag about my company and refer others

Do a great job

 

Thursday, November 12, 2015

Court trials explained (3 parts)


 

 Court trials explained (3 parts)
Robert Carper
 
Part one: pleadings
Pleadings are statements in which parties to a lawsuit accuse and respond. Pleadings accuse of wrongdoing or deny and excuse a wrongdoing. There is no proof in the pleadings, only claims that something happened or didn’t happen as well as legal conclusions and requests for something from the court.
Pleadings are about allegations, not evidence or proof. Saying someone drove through a red light is an allegation. Saying you saw it with your own eyes is evidence. You only put the first in the pleadings, not the second. The purpose of pleadings is tell the other side what you intend to prove later, at trial. In Ontario, pleadings consist of a statement of claim, a statement of defense, and a reply.
You put material (relevant) facts and legal conclusions following from these facts in your pleadings. The legal conclusions must support your request to the court. The purpose of a lawsuit is get a court order. Your facts and legal conclusions, if proven, must give the court the power to make the order you request. Running through a red light is a material fact; negligence is a legal conclusion. You cannot claim negligence in your claim without stating material facts supporting the legal conclusion.
Part two: discovery
After the parties exchange accusations and responses, the law expects them to exchange all evidence they have to support their accusations and responses. This is discovery. There are two parts to it: documents and questions and answers in person. Both are under oath and both become part of the record of the lawsuit. So the parties can use evidence they discover during this stage to prove their case at trial.
The parties must disclose only relevant documents and answer only relevant questions. Relevance depends on the pleadings, and this is another reason why pleadings are so important. Suppose you allege that someone was negligent because they ran through a red light. Then that person’s political views are not relevant and you cannot expect them to disclose documents or answer questions about their politics. Both the document and the Q&A (known in Ontario as examination for discovery) parts of discovery happen out of court. Parties disclose their documents in sworn affidavits, and examinations under oath take place in private offices.
In theory, after the pleadings are closed and the discoveries are completed, the parties should have a pretty exhaustive idea of what’s going to happen at trial. They know the claim and defence, they know the evidence, they know the law. They should be able to predict what the court will decide fairly well. This is one reason why most civil cases settle before trial. But some do go to the final hearing, either because the evidence is ambiguous or because the law is not fully settled. Or for a million other reasons—we are humans and nothing is ever 100% certain.

Part three: trial

This is the first time the court hears the case “on the merits.” In theory, the entire case could continue until this point without any involvement of the court. (In reality, lawyers spend a lot of time in court wrangling over procedural issues.)

Trial is where the parties present their evidence to a judge or a jury. You usually present evidence through a witness who has first-hand knowledge of what happened. Or through an expert who has a professional opinion of what happened, if the issue requires such an opinion. But involvement of humans makes trials unpredictable. No one can be certain what the witness will say and how it will affect this particular judge or jury.
A good civil litigator will conduct the first and the second stages of a lawsuit as if the trial was unavoidable. A potential loss at trial is a powerful incentive for settlement. (Unfortunately, the cost of trial and pre-trial procedures is another strong incentive.) If you build a strong case for trial during pleadings and discovery, it’s irrational to go to trial.
Of course, this is only a superficial summary of what happens in a lawsuit.