Claims Best Practices (Part 1)
by Robert Carper
by Robert Carper
I spent years in property and casualty claims. Claims professionals are
often referred to claims Best Practices as a guide on how to handle claims.
What is "Best Practices"? Best Practices often serve a roadmap to achieving
Quality Claims Outcomes.
The Best Practices may vary from carrier to carrier but the core intent is
much similar. This is a two part series, after which, I will elaborate in
detail on each Best Practice item in up-coming post. My background and experience
affords me the opportunity to offer both property and casualty Best Practices assessment.
Claims (property & Casualty) Best Practices typically consist of the
following areas:
- Prompt, Meaningful Contact
- Special Handling Compliance
- Communication with all parties as needed
- File documentation
- Photos and estimates if needed in the file
- Policy Confirmed for property/car etc. on date of loss
- Coverage Analysis review
- Regulatory Requirements compliance
- Damage Evaluation assessment
- Claim file reporting requirements
- Reserves properly addressed for claim file exposures
- Assigned Authority (personal) with assigned position profile
- All necessary parties contacted
- Efficient claim handling utilized
- Negligence assessment determined and explained
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