Monday, March 30, 2015



Potholes Cost Insurers, Consumers $27B
March 12, 2015

As you may have found out the hard way, hitting a pothole could damage your tires, wheels, shocks, or struts. Repairing that damage can be expensive. According to AAA, repair costs can range from $50 for a simple wheel alignment to $500 or more for replacing a top-of-the-line alloy wheel. Over the life of a car, insurance agents say that a driver can pay up to $2,000 or more in repair costs due to damage from poor road conditions
Poor road conditions have cost consumers and the insurance industry at least $27 billion over a five year period, according to a 2014 survey commissioned by Trusted Choice and the Independent Insurance Agents & Brokers of America.



The survey also reveals that from 2009 to 2014 half of car owners experienced damage to their vehicles as a result of potholes.

“The snow, ice and freezing rain during the rough winter months left their mark on the country’s roads,” says Robert Rusbuldt, Trusted Choice president and Big “I” president & CEO. “Severe potholes have led to accidents which may impact insurance rates, as premiums are determined by past claims, accidents and driving violations. Potholes and poor road conditions aren’t just an inconvenience, they are an expensive and dangerous result of harsh winters.”

The pothole survey also found that 31 percent of car owners who reported pothole damage to their vehicles filed a claim with their insurance company. A surprising 65 percent of respondents who needed repairs said they (or a third party) paid out of pocket for the vehicle to be fixed. Only about 3 percent said local authorities stepped in to foot the bill. For about 40 percent of respondents, that bill was more than $500.


Sunday, March 29, 2015

The Auto Black Box

Could you cars black box be used against you in court or by your insurance company?Did you know that your car, if it is a 2005 or newer car has a 64 percent chance that it has an onboard black box just like an airplane that is recording everything you do?


                                                             










   Recordedstatement.net

Recordedstatement.net is a growing digital destination
for insurance claims professionals. We serve as a guide
to enhance the investigative quality of the recorded statement
process. We seek to provide the content, process improvement
and skill enhancement in this area.


HOW TO ELICIT RESPONSES
Wait at least 20-30 seconds for responses. Silence is acceptable
during a Recorded interview to allow interviewee time to think about
the question and their response. The more time you give interviewee
to think the higher level answers you will receive. There will be increased
interviewee participation.

Ask clearly worded questions and speak clearly when you ask them.
Only ask one question at a time.
Rephrase a question only after the wait time.
Don't answer your own questions.
Remember - pauses and silence is not a bad thing if properly placed
Ask open-ended, not just close-ended questions.
Ask divergent as well as convergent questions
Repeat the question, paraphrasing it
Ask probing questions
Ask for detailed descriptive information
Ask the question and then shut up
Don't ask leading questions
Know when to ask yes or no questions
Feedback then feed forward for clarity
Be prepared to answer why you asked the question
Know what is considered a inappropriate question
Use questions to establish rapport
Don't interrupt the interviewee



Policy Fraud Checklist
  • Loss within first year of cover
  • Loss shortly before renewal/expiry of cover
  • Loss shortly after increase in cover
  • Notification of claim after policy lapse/cancellation
  • Existence of multiple policies covering same loss
  • Premium payment abnormalities
  • Pre-loss enquiry re cover/claims circumstances
  • Non-disclosure/misrepresentation
  • Frequent changes of insurer
  • Gaps in previous insurance history
  • Evidence of significant over insurance/under insurance
  • Policy arranged via agent far away from insured's home
  • Poor claims history
  • Claimant appears to be different from policyholder
  • Questionable use of property/occupation at time of loss
  • Evidence of pre-loss business/personal and/or financial problems